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iOffice Furniture FAQ

Office Furniture Online Ordering & Assistance

What kind of Shop is iOffice Furniture?

We are an e-Commerce business – offering our products via ONLINE Store.

Where can I find the shipping cost?

Please add all your ITEMS together with OPTIONS and QUANTITY to the BASKET and then VIEW CART for the freight cost, for ground floor or upper level delivery.

– For delivery via Lift access, we will require lift size *Height *Width*Depth and also lift door opeining *Height*Width

– If items over 25kg, delivery personal will require customers assitance to unload due to OH&S laws.

How do I know my order has been received and processed by your Online store?

If you are placing an Online Order and your Payment has been successfully processed, you’ll receive a Web Order Number # which is generated and emailed to you by our Online Store as first confirmation.

The office team will process your Online order,  advise approx. delivery date and an official invoice from iOffice Furniture will be emailed to you, which will be your second confirmation.

The final confirmation will be, time of shipment, to advise expected delivery date, if sent via courier a Consignment Number# will be emailed for tracking your goods.

What is your Operation Hours v Office Trading Hours?

Since we have ONLINE Store, it is open 24 hours to place your order, however its advisable to check stock availability – this can be achieved during our Office Trading Hours; Monday to Friday – 9am to 5pm, except public holidays.

Does the delivery address have to be the same as my billing address?

Your delivery address can be different to your billing address, example Head Office can be the billing address for all correspondence, and delivery address to a different location.

What if I need my item delivered by an urgent date?

We will require prior notice of the date required, which will need to be confirmed.

What happens if I ordered goods and items are not in stock?

If we are unable to supply the goods or expecting long delays, we will inform you as soon as possible. A full refund will be given where you have already paid for the goods or could be requested to place on back order.

Office Furniture Delivery Information

Can I pick-up from your warehouse?

Pickups can be organised from the warehouse, but due to COVID19, they are restrictions. Since our warehouses are located across Sydney, Melbourne and Brisbane metro areas. Phone 1300 707 022 or email us at [email protected]

Do you deliver to anywhere in Australia?

We can deliver Australia wide subject to item chosen, it is advisable to enquire on 1300 707 022 or [email protected] to get a freight quote. For delivery via Lift access, we will require lift size *Height *Width*Depth and also lift door opeining *Height*Width. If items over 25kg, delivery personal will require customers assitance to unload due to OH&S laws.

*PLS NOTE: Delivery & Assembly Services, during COVID-19, in some States-Areas may be restricted by local Govt, please call 1300707022 or email [email protected] to confirm.

Do you offer international shipping?

No, we do not sell outside of Australia.

Do you ship to PO boxes?

We do not ship to post box address.

How will my goods be shipped?

We use various couriers, subject to different products ordered from several suppliers, a multiple delivery will be expected i.e when flat pack or assembled items, our supply chain might deliver directly where installation or flat pack is required.

How long will it take to receive my order?

If items are in stock usually 3-7 working days for Metro areas and Interstate could be slightly longer up to 7-14 working days.

Is there shipping cost on all products?

Most products have shipping cost; however, some products have free shipping to Sydney, Melbourne, Brisbane, Adelaide, Canberra and Perth metro areas.

What if I am not at home when you deliver my goods?

We will contact you prior to delivery and confirm delivery date with you – at that point you can advise location for your goods to be left in a safe place if unattended. We can offer after hours delivery service but contact us prior to ordering to confirm after hours delivery availability in your state.

Office Furniture Payment & Finance Options

How can I pay for my purchases?

We are offering 3 Online Payment Methods or Bank Transfer (EFT) or Cheque.

  1. You can use your Credit Card (eWay gateway) Visa-MasterCard
  2. You can use your PayPal account, or you can pay as Guest without an account with Visa-MasterCard-Amex
  3. You can use your humm account or apply online (takes few minutes) Visa-MasterCard-Amex

For Bank Transfer (EFT) you can request an Invoice, which will have the banking details, after, please send the remittance advise.

Or you can send us the Cheque (please note this may take some time to clear before goods are dispatched).

Is the site secure for Credit Card purchases?

We ensure that every credit card transaction occurs within a secure environment. iOffice Furniture payment system has a 128-bit SSL security encryption. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secure.

Office Furniture Product Information

Does assembly cost extra?

Yes, the assembly cost will appear on OPTIONS for most of the products, but some items are available in flat pack only, depending which metro areas.

I am looking to buy an item does it come with a warranty?

All products have a warranty, this is shown on the product page.

Office Furniture Promotions & Discounts

Do you offer discount, if I purchase multiple items on the same order?

Yes, if a large order is being placed, we can offer special bulk discount from already web discounted price, send your wish list to:  [email protected].