If you are placing an Online Order and your Payment has been successfully processed, you’ll receive a Web Order Number # which is generated and emailed to you by our Online Store as first confirmation.
The office team will process your Online order, advise approx. delivery date and an official invoice from iOffice Furniture will be emailed to you, which will be your second confirmation.
The final confirmation will be, time of shipment, to advise expected delivery date, if sent via courier a Consignment Number# will be emailed for tracking your goods.
Since we have ONLINE Store, it is open 24 hours to place your order, however its advisable to check stock availability – this can be achieved during our Office Trading Hours; Monday to Friday – 9am to 5pm, except public holidays.
Your delivery address can be different to your billing address, example Head Office can be the billing address for all correspondence, and delivery address to a different location.
If we are unable to supply the goods or expecting long delays, we will inform you as soon as possible. A full refund will be given where you have already paid for the goods or could be requested to place on back order.
We use various couriers, subject to different products ordered from several suppliers, a multiple delivery will be expected i.e when flat pack or assembled items, our supply chain might deliver directly where installation or flat pack is required.
We will contact you prior to delivery and confirm delivery date with you – at that point you can advise location for your goods to be left in a safe place if unattended. We can offer after hours delivery service but contact us prior to ordering to confirm after hours delivery availability in your state.
We are offering 3 Online Payment Methods or Bank Transfer (EFT) or Cheque.
For Bank Transfer (EFT) you can request an Invoice, which will have the banking details, after, please send the remittance advise.
Or you can send us the Cheque (please note this may take some time to clear before goods are dispatched).
We ensure that every credit card transaction occurs within a secure environment. iOffice Furniture payment system has a 128-bit SSL security encryption. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secure.
Please refer to our Returns & Refunds Policy iofficefurniture.com.au/returns-refunds-policy
Yes, if a large order is being placed, we can offer special bulk discount from already web discounted price, send your wish list to: [email protected].