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Returns & Refunds Policy

Returns & Refunds Policy

In the unlikely event that your item arrives damaged or faulty, please notify iOffice Furniture as soon as possible for a replacement (if available), store credit or a full refund. Please email info@iofficefurniture.com.au to assist with organising your return.

You may be required to send us images of the damage for further assessment. iOffice Furniture will give you the option to arrange a replacement for part/whole of the item, or provide you with a store credit or a full refund. Any refund is made back to the payment option you chose with your original order. Please do not attempt to return the items before speaking to iOffice Furniture as you may be responsible for any associate expenses if you do so.

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer’s instructions; using it in an abnormal way; or failure to take reasonable care.

Should you wish to return your order, please contact us within 7 days of purchase to discuss the problem with your order. We cannot take back any unwanted or incorrectly ordered goods unless specifically agreed. However, in some circumstances where the goods are from stock and are still boxed they may be able to be returned to the manufacturer, a restocking fee of 30% of the cost of the product will be charged. The goods must be returned in the original packaging in an undamaged and unused condition which is the responsibility of the buyer. In the case of specifically made products or manufactured to order goods we would be unable to take these back or offer refund.