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Terms and Conditions

Please Read These Terms and Conditions of Use Carefully Before Using This Website.

iOffice Furniture is the shopping website that allows consumers to browse, select and purchase products from iOffice Furniture Pty Ltd ABN 19 612 336 366

Every effort has been made to ensure the information contained on the Website is correct, however iOffice Furniture makes no warranty as to the accuracy, comprehensiveness, or correctness of any products on the Website, and provides all products on an “as is” basis.

Please note that products may look different than in photographs, iOffice Furniture hold no responsibility for exact colour match of the actual product with the photographed version. iOffice Furniture is not a direct manufacturer of the product sold, but is an authorised distributor.

Privacy

iOffice Furniture takes the security of your personal information very seriously. For more information, please see our Privacy Policy.

Personal Information

In order to purchase products from the Website, you will need to create a iOffice Furniture account prior to making any purchases.

As an account holder you are required to provide iOffice Furniture with accurate personal information. Provision of another person’s details as your own will not be deemed acceptable.
As an aide to fraud prevention we may require proof of identification of the cardholder prior to releasing the order if necessary.

Any personal information collected by iOffice Furniture shall not be disclosed to any third party unrelated to iOffice Furniture business unless such a disclosure is authorised or required by law, or you have expressly consented to such a disclosure. iOffice Furniture otherwise relies on its Privacy Policy.

Credit Card Information & Payment Credit card information collected for the purpose of payment of products purchased at iOffice Furniture will be protected by SSL certificate.
Provision of credit card information as payment for the product/s constitutes an agreement for your purchase of the selected product/s. You must not pay or attempt to pay for product/s using fraudulent credit card information.

Security of Your Account

If you create an account with iOffice Furniture you will be required to provide a password. You acknowledge that you are solely responsible for maintaining the security of your password. iOffice Furniture will not be responsible of any misuse of your account at your end.

Each time you use the password, you will be deemed to be authorised to access and use the Website in a manner consistent with these Terms & Conditions. This means that you are responsible for any products purchased using your account details. You must notify iOffice Furniture immediately if at any time you believe someone has access to your password.

Content Authentication

While we have made every effort to ensure that information in the iOffice Furniture website is free from error, we do not warrant the accuracy, adequacy or completeness of Material on this website. All information is subject to change without notice.

We are not liable to you for any losses, damages, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs) whatsoever arising out of this website. Reviews and Comments You may post reviews and make, comments on the content on our Website. The content however must not be illegal, obscene, threatening, defamatory, infringing of intellectual property rights, invasive of privacy, or otherwise objectionable to third parties and is not permitted to consist of or contain software viruses, commercial solicitation, mass mailings, or any form of “spam.” iOffice Furniture reserves the right to remove such content at any time and will be moderated at all times, and could be removed if necessary without notice to you.

Pricing and GST

All prices on the Website are quoted in Australian dollars and include GST.

All prices are subject to change. All prices displayed on this Website are only valid online at the time shown. Stock availability iOffice Furniture attempts to present the availability of stock accurately however stock availability constantly varies and is only valid at the time shown.

Payment

All goods remain property of iOffice Furniture until full payment has been received. Dispatch of goods will take place once the full payment is cleared. Payment method using PayPal – when paying via PayPal – you can either pay with or without a PayPal account. You can sign up for a PayPal account on PayPal’s website. Credit cards acceptable Visa or Master. For more information, please see our Payment Policy.

Customer Communications

iOffice Furniture will communicate with you about your order and the purchased product using email or by phone. Account holders must provide a valid email address to iOffice Furniture for this purpose.

Refund Policy

You may cancel your order in full before the order is dispatched by iOffice Furniture. However order will only be considered cancelled once we send you an order cancellation confirmation email.

iOffice Furniture will refund you in full for the orders cancelled within 12 hours of placement of your order and will not charge you a cancellation fee, additional costs like shipping and handling may apply. Refund will only be made to the original account used for payment.

We will provide a refund if you return the goods without any visible signs of wear and damage marks, for any items that were received that may have workmanship issues within 7 days of receipt.

The customer shall be required to notify the seller of any delivery damages or shortages or faulty goods within 48 hours of delivery, if a customer fails to notify the seller of any delivery damages or shortages or faulty goods within this time frame, the customer shall be deemed to have accepted delivery of all products in good condition. For more information, please see our Returns & Refunds Policy.

Return Policy

To be eligible for a refund the products you are returning must be:

  1. purchased within 7 days
  2. unworn, undamaged and unmarked in they original condition
  3. in the original packaging with the tag attached

You are liable for the postage cost of your returns. If any items are not eligible for a refund we will contact you and return those items to you at your cost. Refunds for approved items will be made to the original account used for payment and only the cost of the items returned will be refunded unless the goods were deemed faulty.

Please choose items carefully by using product information and specifications as a guide. This method will help select the suitable items for you. If you are not sure please contact us before placing the order.

In all cases of Refund, Returns or Exchanges you must contact us before sending them back. If you send any items without prior notice, they will not be accepted, and we will charge for shipment to send the item back to you.

iOffice Furniture reserves the right to cancel your order if:

  1. You provide an unauthorized credit card
  2. We are unable to process payment on the credit card provided
  3. You provide invalid personal details
  4. If, when required, you cannot provide acceptable proof of identity
  5. The product has become unavailable
  6. If, for any reason, we don’t reasonably believe we can successfully complete delivery

iOffice Furniture will attempt to notify you before cancelling your order.Suspension, Termination and Effect of Termination If you breach these terms and conditions, iOffice Furniture reserves the right to suspend or terminate your account at any time without prior notice to you. If your account is suspended or terminated, you will not be able to purchase products on iOffice Furniture Website.

If you are awaiting delivery of products, iOffice Furniture reserves the right to cancel your order. A refund may be issued to the credit card provided during the purchase process.

Delivery

Our delivery service is during business hours Monday to Friday excluding public holidays. The goods will only be dispatched until full payment has been received and cleared. Usually within 3 to 7 business working days subject to stock, back orders and availability. In the event that we are unable to supply the goods or expecting long delays we will inform you as soon as possible. A full refund will be given where you have already paid for the goods or could be requested to place on back order.

Delivery within Australia takes 3-7 business days (Sydney Metro), 7-14 business days (other states) once the order has been dispatched. For delivery to remote or rural areas, please allow 10-21 working days. Please note that iOffice Furniture does not deliver outside of Australia. We only provide you with an estimated date of delivery and we are unable to guarantee time of delivery as we use multiple freight couriers to deliver the goods. For more information, please see our Shipping & Handling Policy

Warranty

iOffice Furniture works closely with suppliers to ensure all products have appropriate warranties. You are entitled to a replacement or refund if the product has a major failure. If the product is repairable, you will be entitled for free of charge repairs and services.

Please email info@iofficefurniture.com.au to submit a warranty claim. For more information, please see our Warranty Policy

General

The Terms and Conditions of Trade may not be altered without our consent. Any alterations will be clearly marked and agreed to.
Your non-adherence of any of the terms set out above does not in any way constitute an acceptance on our part or a waiver of our rights. These Standard Terms of Sale will be interpreted according to the laws of New South Wales and the courts having such jurisdiction in New South Wales. If any provision of the Terms and Conditions of Trade shall at any time become void, voidable or unenforceable, the remaining provisions shall nevertheless continue to be of full force and effect.